Business listingHouston
Clothing store

Urban Outfitters

Clothing store · Houston

4,1387 {count} reviews

5135 W. Alabama St Houston Galleria, Houston, TX 77056

Urban Outfitters

About

Located in the heart of the Houston Galleria at 5135 W. Alabama St, Urban Outfitters serves as a prominent destination for shoppers seeking a trendy, curated mix of apparel and lifestyle goods. The store is known for its distinct aesthetic, offering a wide variety of clothing that ranges from minimalist and oversized pieces to unique, hipster-inspired styles. Beyond fashion, the location features an assortment of home decor and miscellaneous items, making it a versatile stop for those looking to refresh their wardrobe or find creative gifts. The shopping experience at this location is often defined by its busy, high-energy atmosphere. While the store frequently manages heavy foot traffic, many visitors find the space to be well-organized and tidy, even during peak weekend hours. Customer feedback regarding service is varied; while many shoppers report positive interactions with friendly and helpful staff members, others have noted inconsistent experiences with customer service and store management. With a 4.1 out of 5-star rating based on hundreds of reviews, the store remains a popular fixture in the mall, appealing to those who appreciate its specific brand of fashion and its ability to stay competitive with current trends.

What clients say

Customer experiences at this Urban Outfitters location are highly polarized, with many shoppers praising the trendy aesthetic and organized store environment. However, a significant number of reviews report serious concerns regarding rude staff behavior and allegations of discriminatory treatment.

Strengths

  • Trendy and stylish clothing selection
  • Well-organized store layout
  • Helpful and friendly staff interactions

Weaknesses

  • Rude or dismissive customer service
  • Allegations of racial profiling and discrimination
  • High price points
  • Inconsistent stock and size availability

Best for

Shoppers looking for a wide variety of trendy clothing, home decor, and unique accessories in a well-maintained retail environment.

Opening hours

Friday
10 AM–9 PM
Monday
10 AM–8 PM
Sunday
12–7 PM
Tuesday
10 AM–8 PM
Saturday
10 AM–9 PM
Thursday
10 AM–8 PM
Wednesday
10 AM–8 PM

Contact

Urban OutfittersHoustonClothing store